FAQ

If I do not answer your question below, please send it through our contact page and I will answer as soon as possible!

Shipping

ALL ORDERS are shipped in a rigid mailing box. Each item inside your mailing box is packaged in a sealed cellophane bag to ensure if while in transit the box gets wet, your goods will NOT be damaged. Orders are shipped within a couple of days of them being completed. If an incorrect address is given whilst ordering a re-delivery charge will apply.

AUSTRALIAN orders have flat rate shipping which is added at checkout. Orders are shipped via Australia Post with Registered Post tracking. Registered Post charges are included in your shipping total at checkout. Australian customers will be provided with tracking details after items have been shipped through their PaperLee Account. If your order fails to arrive or is damaged in transit, please lodge the appropriate forms on the Australia Post website.

INTERNATIONAL orders have flat rate shipping which is added at checkout. Orders are shipped via Australia Post standard shipping. Tracking is not provided with standard shipping. A quote for tracked international post can be provided upon request. Shipping arrival times are estimated at 2-8 weeks. We cannot control shipping schedules once items have left our hands. Please consider this if your items arrive later than expected. As international orders are sent via untracked standard post, PaperLee cannot be held responsible if an order does not arrive. By ordering from PaperLee, and selecting international standard post, you are agreeing to not hold us liable if your order is lost, and PaperLee will not replace it free of charge.

If you are ordering from outside Australia, we assume that you are aware of any import duties or taxes that may apply in your country.

We will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.

Returns and Exchanges

Refunds or exchanges for change of mind are not offered.

PaperLee will only offer a refund or exchange if the item you purchased is defective or damaged. Please contact me and provide a clear photo of the issue. The issuing of a return or exchange is at the discretion of PaperLee.

Order Processing

All items are made to order unless otherwise stated. Production time for orders is 2-3 weeks. During busy times of year, production time may increase. I will be in touch with you if I cannot meet my production deadline to discuss it with you.

If you need to rush your order, please contact me prior to purchasing to ensure I can make and send your items in the time frame you need them in. Rush orders may incur a 15% fee.

During checkout, you will be prompted to register an account with us. Creating an account will allow you to log in to our website and keep track of your order history with us. Your account will contain details about your purchases to make your future purchases quicker and easier for you!

We will collect shipping details from you during the checkout process. After your order is complete, you will receive a confirmation email from us. If you do not receive this email, or if any details are incorrect, please contact us immediately.

Payments are made via Paypal and Afterpay. You do not need a Paypal account to pay via Paypal, as there is an option of using your Debit/Credit Card.

Orders are not started until order payment has cleared in our account.

Is this a print?

No! PaperLee Art pieces are NOT prints. Each Art piece is handmade by myself from scratch. #thisisnotaprint

All Art pieces are traced with a trusty HB pencil, perfectly hand cut with my sharp little snips, and carefully collaged together using special tapes and glues to create perfect Art pieces. They are often mistaken for prints because of the high level of perfection in each detail.

Items have a professional handmade appearance and are not factory made. It is possible that your item/s will have characteristics that make it unique, and by finalising your purchase you agree that small imperfections are part of what makes a handmade item wonderful. If you find an actual manufacturing fault, please contact me immediately so I can rectify the situation.

Does my Art come framed?

No, your Art piece does not come framed. It will arrive to you in a rigid mailer box which doubles as a safe storage place when it is not in use. It is sealed inside a clear cello bag for safe keeping and to ensure it does not get water damaged.

Art Colouring

At PaperLee we do our very best to ensure that our product photos are accurate representations of the colours used in our Art. However, due to differences in computer monitors and device screens, there may be some slight difference in the colours. If you’re after a very specific shade/colouring please contact us and we will endeavour to provide you with samples of the colours prior to ordering.

Custom Orders

Are you after custom Art? Feel free to contact me and let me know what you’re after. I am more than happy to discuss custom colour and design options with you and will assist wherever possible.

Terms and Conditions

All prices displayed are current, but are subject to change, at our discretion.

Intellectual Property

All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on PaperLee, or throughout our social media, is the copyright material of PaperLee and remains our intellectual property at all times.

This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at PaperLee.

The gathering, storing, printing or copying of this content for individual/personal use may be permitted, however the use of our intellectual property in relation to any business or for the advancement of any commercial venture or otherwise is strictly forbidden. Action may be taken against any person or persons who is found to be misusing our intellectual property.

Feedback

We love hearing customer feedback about our service and creations. If you are kind enough to provide us with feedback, we may share your comments (in whole or in part) with other users through our website or social media. You will only ever be identified by your first name and surname initial, and will otherwise remain anonymous.

If you do not wish for us to share your feedback, please notify us.

Privacy Policy

PaperLee is committed to protecting your privacy. Any personal information we receive about you will be treated as strictly confidential. We will not disclose any of your personal details to third parties for the purpose of marketing. They will be stored securely and we will only send you emails with promotions and offers from time to time.

You may opt out by using the unsubscribe link on the bottom of the email or by contacting us at hello@paperlee.com.au, or through our contact form.