If you cannot find the answer to your question below, please send it through our contact page and I will endeavour to answer as soon as possible!
HOW ARE YOUR ITEMS SHIPPED?
ART ORDERS are shipped in a rigid mailing box. Each item is packaged in a sealed cellophane bag with stiff backing board to ensure safety in transit.
FRAMING ORDERS are shipped in a tracked satchel, generously wrapped in bubble wrap to ensure safety in transit.
WALL DECAL ORDERS are shipped in either a rigid envelope for smaller sets in a sealed cellophane bag with stiff backing board, or a large rigid mailing tube inside a tough box for larger orders to ensure safety in transit.
PRINT ORDERS in smaller sizes are shipped in a rigid mailing envelope in a sealed cellophane bag with stiff backing board. Larger prints are shipped rolled in a sealed rigid mailing tube. All precautions are taken to ensure safety in transit.
FELT FLOWER ORDERS are shipped in a tracked satchel wrapped in bubble wrap to ensure safety in transit.
ART ORDERS have flat rate shipping which is added at checkout. Orders are shipped via Australia Post with registered post tracking.
FRAMING ORDERS have flat rate shipping amounts of $9.50 and $14.50 which is added at checkout. Orders are shipped via Australia Post prepaid tracked 500g and 3kg satchels.
WALL DECAL ORDERS have free tracked shipping! Orders will be shipped via Sendle or Australia Post.
PRINT ORDERS have flat rate tracked shipping which is added at checkout. Orders are shipped via Sendle or Australia Post.
FELT FLOWER ORDERS have flat rate tracked shipping which is added at checkout. Orders are shipped Australia Post.
You will be provided with tracking details if applicable, after items have been shipped via email. If your order fails to arrive or is damaged in transit, please lodge the appropriate forms on the Australia Post website. If an incorrect address is given whilst ordering, a re-delivery charge will apply.
Items that we can ship internationally: art, wall decals, framing & prints.
For an international shipping quote, please contact us via our contact form for a quote.
If you are ordering from outside Australia, we assume that you are aware of any import duties or taxes that may apply in your country.
We will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
Express shipping is available upon request. Please contact me to arrange before ordering. Please be aware that Express Post is for postage only. It will not rush your order. If you wish to rush your order, you may incur a 15% fee.
All items are made to order unless otherwise stated. Production time for Art orders is 2-3 weeks. During busy times of year, production time may increase. I will be in touch with you if I cannot meet my production deadline to discuss it with you.
All framing orders will be dispatched within 5-7 business days. During busy times of year, dispatch time may increase.
All wall decal orders are created on the Gold Coast, Australia every time you order. Please allow up to 1 week for your order to be brought to life and sent on its way. Please note that order times may be longer than 1 week during sale times and the holiday period. Once it has left the Gold Coast the standard Australia Post/Sendle times will apply. Standard post: Please allow up to 10 business days depending on location. For a more information please use the Australia Post delivery time calculator. or track your parcel using the link sent to you.
Express post: Next business day delivery* within the Express Post delivery network and fastest possible delivery for other areas.
If you need to rush your order, please contact me prior to purchasing to ensure I can make and send your items in the time frame you need them in. Rush orders may incur a 15% fee.
During checkout, you will be prompted to register an account with us. Creating an account will allow you to log in to our website and keep track of your order history with us. Your account will contain details about your purchases to make your future purchases quicker and easier for you!
We will collect shipping details from you during the checkout process. After your order is complete, you will receive a confirmation email from us. If you do not receive this email, or if any details are incorrect, please contact us immediately.
Payments are made via Paypal and Afterpay. You do not need a Paypal account to pay via Paypal, as there is an option of using your Debit/Credit Card.
Orders are not started until order payment has cleared in our account.
Our fabric wall decals use a unique low-tack glue technology that leaves no sticky residue on 99% of surfaces & won’t set on your walls over time! You can use them on virtually any smooth, flat surface (inside & out)! They can be applied, removed and reused many times over! They won’t tear or crease and if the glue side is accidentally scrunched up it can simply be pulled apart with no damage to the decal.
To get the best from your decals, its important to fully read your ‘Decal Information and Care Sheet’ provided with your decals before use. If you are unsure which decals are the right fit for you, simply order one of our sample packs to try them out first!
Yes, they absolutely are! They can be applied, removed and reused for as long as they are taken care of!
Refunds or exchanges for change of mind are not offered.
PaperLee will only offer a refund or exchange if the item you purchased is defective or damaged. Please contact me and provide a clear photo of the issue. The issuing of a return or exchange is at the discretion of PaperLee.
No! PaperLee Art pieces are NOT prints. Each Art piece is handmade by myself from scratch. #thisisnotaprint
All Art pieces have each individual piece of cardstock cut out, and carefully collaged together using special tapes and glues to create perfect Art pieces. They are often mistaken for prints because of the high level of perfection in each detail.
Items have a professional handmade appearance and are not factory made. It is possible that your item/s will have characteristics that make it unique, and by finalising your purchase you agree that small imperfections are part of what makes a handmade item wonderful. If you find an actual manufacturing fault, please contact me immediately so I can rectify the situation.
No, your Art piece does not come framed. It will arrive to you in a rigid mailer box which doubles as a safe storage place when it is not in use. It is sealed inside a clear cello bag for safe keeping and to ensure it does not get water damaged. If you wish to purchase framing for your Art piece, please check out the framing options we have available under our Shop tab.
At PaperLee we do our very best to ensure that our product photos are accurate representations of the colours used in our Art. However, due to differences in computer monitors and device screens, there may be some slight difference in the colours. If you’re after a very specific shade/colouring please contact us and we will endeavour to provide you with samples of the colours prior to ordering.
Are you after custom Art? Feel free to contact me and let me know what you’re after. I am more than happy to discuss custom colour and design options with you and will assist wherever possible.
All prices displayed are current, but are subject to change, at our discretion.
All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on PaperLee, or throughout our social media, is the copyright material of PaperLee and remains our intellectual property at all times.
This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at PaperLee.
The gathering, storing, printing or copying of this content for individual/personal use may be permitted, however the use of our intellectual property in relation to any business or for the advancement of any commercial venture or otherwise is strictly forbidden. Action may be taken against any person or persons who is found to be misusing our intellectual property.
We love hearing customer feedback about our service and creations. If you are kind enough to provide us with feedback, we may share your comments (in whole or in part) with other users through our website or social media. You will only ever be identified by your first name and surname initial, and will otherwise remain anonymous.
If you do not wish for us to share your feedback, please notify us.
Only one discount, credit or free shipping code can be used per transaction.
PaperLee is committed to protecting your privacy. Any personal information we receive about you will be treated as strictly confidential. We will not disclose any of your personal details to third parties for the purpose of marketing. They will be stored securely and we will only send you emails with promotions and offers from time to time.
You may opt out by using the unsubscribe link on the bottom of the email or by contacting us at email@example.com, or through our contact form.